Terms of Service

Welcome to PawFriends! These Terms of Service ("Terms") govern your use of the PawFriends website and game ("Services") operated by Unlimitive Media.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

These Terms apply to all users, including visitors, registered users, and premium subscribers.

PawFriends is a virtual pet simulation game that provides:

• Virtual dog care and training experiences
• Community features for dog lovers
• Educational content about pet care
• Social interactions and competitions
• Newsletter updates and announcements

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice to users.

3.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information
• Keep your account information up to date
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities under your account

3.2 Age Requirements

You must be at least 13 years old to use our Services. Users under 18 require parental consent. Users aged 13-16 in the EU require parental consent as per GDPR requirements.

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms. You may delete your account at any time through the app settings or by contacting support.

4.1 Permitted Uses

You may use our Services for personal, non-commercial entertainment purposes in accordance with these Terms.

4.2 Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm other users
• Share inappropriate, offensive, or harmful content
• Attempt to hack, exploit, or reverse engineer our Services
• Use automated systems (bots) to access our Services
• Distribute malware or engage in phishing activities
• Impersonate others or create false accounts
• Sell, transfer, or sublicense your account

4.3 Community Guidelines

All community interactions must be respectful and family-friendly. We encourage positive discussions about pet care and gaming experiences.

5.1 Our Content

All content in PawFriends, including but not limited to:

• Game graphics, animations, and artwork
• Character designs and storylines
• Software code and algorithms
• Logos, trademarks, and branding
• Text, audio, and video content

is owned by Unlimitive Media or our licensors and is protected by intellectual property laws.

5.2 User-Generated Content

By submitting content to our Services (profiles, messages, feedback), you grant us a worldwide, royalty-free license to use, display, and distribute such content for service operation and improvement.

5.3 Trademark Notice

PawFriends and related marks are trademarks of Unlimitive Media. You may not use our trademarks without prior written permission.

6.1 Virtual Currency and Items

PawFriends may offer virtual items, currency, or premium features for purchase. These items:

• Have no real-world monetary value
• Cannot be exchanged for real money
• Are non-transferable between accounts
• May be lost if your account is terminated

6.2 Payment Terms

All purchases are final and non-refundable except as required by law. Prices may change at any time. Payment processing is handled by third-party providers subject to their terms.

6.3 Refund Policy

Refunds may be provided in exceptional circumstances or as required by applicable consumer protection laws. Contact support for refund requests.

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Services, you consent to our data practices as described in the Privacy Policy, including:

• Collection of gameplay and usage data
• Communication for service updates
• Analytics for service improvement

8.1 Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or server issues
• Third-party service disruptions
• Force majeure events

8.2 Service Modifications

We reserve the right to modify, update, or discontinue features with reasonable notice. We will attempt to minimize disruption to user experience.

8.3 Beta Features

Beta or experimental features may be unstable and are provided "as is" for testing purposes.

9.1 Service Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation
• Accuracy or reliability of content

9.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or virtual items
• Business interruption
• Personal injury (except where prohibited by law)

9.3 Maximum Liability

Our total liability for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid us in the twelve months preceding the claim.

You agree to indemnify, defend, and hold harmless Unlimitive Media, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your user-generated content

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Germany, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in Munich, Germany.

11.3 Dispute Resolution

Before initiating legal proceedings, we encourage users to contact us directly to resolve disputes amicably. For EU residents, you may also use the European Commission's Online Dispute Resolution platform.

12.1 Termination by You

You may terminate your account at any time by deleting the app and contacting us to remove your data.

12.2 Termination by Us

We may terminate or suspend your access immediately, without prior notice, for violations of these Terms or for any other reason at our sole discretion.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services ceases immediately
• Your account data may be deleted
• Virtual items and progress may be lost
• Provisions that should survive termination will remain in effect

13.1 Changes to Terms

We may modify these Terms at any time. Material changes will be communicated through:

• In-app notifications
• Email to registered users
• Website announcements

Continued use after changes constitutes acceptance of new Terms.

13.2 Severability

If any provision is found unenforceable, the remaining provisions will remain in full force and effect.

13.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding our Services.

13.4 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

For questions about these Terms of Service, please contact us:

We will respond to your inquiries as promptly as possible.